Thank you for making an online purchase at Nology Store!

 

We understand that you might change your mind about the purchase before or after receiving your order. But that is no issue! We will make sure that your refund or exchange process goes as smoothly as possible.

 

To ensure everyone’s rights at Nology Store, there are a few policies to be considered:

 

General Policies: 

1. Any item is refundable within 7 days from purchase day. The product or item should be sealed and in the same condition it was received. Kindly note that opened items cannot be returned or exchanged.
2. All types and sizes of electronic cards (E-card) are non-refundable and non-exchangeable.
3. Refunds and exchanges include all products that have a factory defect; however, defective items have to be checked by the dealer first to confirm the issue.
4. Immediate refunds and exchanges are applicable to items that are dead on arrival (DOA).
5. If a purchased item did not match description on the Nology Store website, the customer is given the opportunity to exchange or refund the item within 3 days; provided that the item is still in its original condition.
6. If a product was opened and item description matches what is written on the website, then the item is non-refundable and cannot be exchanged.
7. If a customer wants to exchange or refund an item that is not defective and is unopened, there will be a QR30 delivery fee. (The fees are 15 riyals delivery charge + 15-riyal service fees)
8. In case a refund was agreed on, the refund will be made using the same payment method used when the item was purchased (Cash, Credit Card)
9. If a purchase was made through a debit card and the customer wants a refund, it can be done either: 1. Through cash refund in full, if the refund was due to an issue from our side (for example: wrong item size or color sent to customer) OR 2. Through cash refund with bank fees deducted, if the customer decided to return the item sealed and unopened (if the customer wanted us to refund the cash through delivery, then another 15-riyals will be deducted for delivery fees).

 

 

Refund or Exchange Process:

1. The product has to be in the same condition it was delivered. We require the customer to send up 4 pictures from 4 different corners of the box to make sure the item is SEALED and UNOPENED.
2. The customer has the right to exchange the item to get a refund. There will be a 30-riyal exchange fee. (The fees is 15 riyals delivery charge + 15 riyal service fees)
3. Refunds are made using the same payment method the refunded item is purchased (Cash, Credit Card). Online payments (made via Credit Card) take 14-21 working days and the customer is responsible for following up with their respective bank.
4. If a purchase was made through a debit card and the customer wants a refund, it can be done either: 1. Through cash refund in full, if the refund was due to an issue from our side (for example: wrong item size or color sent to customer) OR 2. Through cash refund with bank fees deducted, if the customer decided to return the item sealed and unopened (if the customer wanted us to refund the cash through delivery, then another 15-riyals will be deducted for delivery fees).

 

 

Non-refundable & non-exchange situations:

1. All Electronic Cards (E-cards) are non-refundable.
2. If the item was open or unsealed after being delivered.
3. If the item was not in the same condition it was delivered in.
4. Damages and defects in items due to the use of the customer.